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Refund policy

 

Effective Date: June 2024

1. RETURNS 

At Gypsy Travel Gear, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns if you have been sent the incorrect item or if your item is defected under the following conditions:

2. ELIGIBILITY FOR RETURNS AND EXCHANGES

  • You may request a return  within 14 days of receiving your order.
  • To be eligible for a return, the item(s) must be unused, in the same condition as when you received them, and in their original packaging.
  • Items that are not eligible for return include any perishable goods, personalized items, etc.

3. HOW TO REQUEST A RETURN

To initiate a return, please follow these steps:

a. Log in to your Gypsy Travel Gear account.
b. Go to your order history and select the order containing the item(s) you wish to return or exchange.
c. Follow the provided instructions to request a return.
d. Once your request is approved, you will receive further instructions on how to return the item(s).

4. RETURN SHIPPING

  • Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.
  • We recommend using a trackable shipping method to ensure the safe return of your item(s).
  • If a return is approved, we will provide you with a return shipping address.

5. REFUNDS

  • Refunds will be issued in the original form of payment used for the purchase.
  • Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days.
  • Shipping charges (if applicable) are non-refundable, except in cases where the return is due to a mistake on our part or a defective item.

6. EXCHANGES

  • Unfortunately we do not offer exchanges due to change of mind

7. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact our customer support team at info@gypsytravelgear.com within 14 days of receiving your order. We will work to resolve the issue promptly by offering a replacement or a refund.

8. CHANGES TO THIS RETURN POLICY

Gypsy Travel Gear reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Gypsy Travel Gear, you agree to the terms and conditions outlined in this return policy.