Frequently Asked Questions
Orders
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to Australia. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders
Returns and Refunds
How do I return a product?
How do I return a product?
At Gypsy Travel Gear, we take pride in the quality of our products. Due to the nature of our items, we only accept returns for products that are faulty. If you receive an item that is defective or not functioning as it should, please contact us within 14 days of receiving your order. We will work with you to arrange a replacement or a refund. Your satisfaction and the integrity of our products are our top priorities.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).